| A "Reminder Notice" is prepared and mailed on or about the 9th of
the month. This notice is a "friendly" reminder that you may have just
misplaced or overlooked paying the bill. A "Final Notice" is mailed on
or about the 16th of the month. This notice states that if the bill is
not paid by the 22nd of the month, a collection trip may be made and a
$50.00 collection fee will be added to the bill. If the bill is not paid
at time of collection, service may be disconnected.
It is the member's responsibility to call or come
to the office to make arrangements for settlement of the bill. This should
be done as soon as he or she receives the bill. Definite arrangements must
be made with an authorized cooperative representative in order to avoid
disconnection.
If no arrangements are made prior to the 23rd of
the month, CMEC will send an employee to the member's premises to collect
payment or disconnect the service. At this point, the member can avoid
disconnection by paying the past due portion of the bill and the $50.00
collection fee. The collector/disconnect employee is authorized to accept
payments but may refuse a personal check from a member who has a history of
writing checks not honored by the bank.
If service is disconnected for non-payment,
arrangements must be made with the cooperative and all past due bills plus
collection fees plus a reconnection fee must be paid by cash, money order,
Visa, or MasterCard before service can be reconnected. The reconnection fee
is $50.00 for a reconnection, which can be performed prior to 4:30 p.m.,
Monday through Friday (except holidays). The fee is $125.00 for
reconnections, which run in to overtime (past 4:30 p.m.) on weekdays and on
weekends and holidays. It is in the member's best interest to avoid this
added expense and inconvenience by paying the bill prior to disconnection.
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