Payment Options

Pay Online-2Budget Billing

With CMEC’s Budget Billing Plan, you can guard against large fluctuations in your electric bill payments caused by seasonal changes. CMEC averages your past usage and projected future energy costs, then bills you for that amount monthly. Because your bill remains the same each month, you can anticipate the amount you owe. Your budgeting will be easier than ever before.


Members may sign up for Auto-Pay using a credit/debit card or checking account through the SmartHub website or app.  Click here to log into SmartHub and sign up for Auto-Pay today.

E-Bill by Phone

Members can call 217-235-0341 or toll-free 888-661-2632 to pay their bill by telephone using a checking account, savings account, bank debit card, Visa, MasterCard or Discover card. Members are not charged a fee and do not have to enroll in a special program to make payments through our E-bill by phone method of payment. They can choose to make a one-time payment or to use this option every month.

To make a payment using E-bill, members will need to have their account number or address available as well as their checking, savings, credit card or debit card number.

E-Bill at Home

Members can also make a payment through the SmartHub website or app. Click here to log into SmartHub and pay your bill now.

Payment Arrangements

Members who are experiencing financial difficulties or who are under the care of a licensed health care provider for a severe medical condition may contact our service representatives to discuss eligibility for a payment arrangement. Call CMEC at 217-235-0341 or 888-661-2632 or email to make payment arrangements.

Payment Assistance

You might be eligible for Low Income Home Energy Assistance (LIHEAP). Contact your local LIHEAP Agency for available programs.


LIHEAP is designed to assist eligible low-income households pay for winter energy services.

LIHEAP will provide a one-time benefit during the current program time frame to eligible households to be used for energy bills. The amount of the payment is determined by income, household size, fuel type and geographic location.

An overdue bill or cut-off is not required. You do not have to own your home or pay energy bills directly to be eligible for assistance. Your source of fuel does not have to be natural gas or electricity in order to receive assistance.

Reconnection assistance may be available if your household is disconnected from an energy source needed for heating and/or a delivered fuel supplier has refused to deliver and the tank contains 20 percent or less.


You will need to contact the agencies to see if you qualify.

CEFS Economic Opportunity Corp 217-728-7721
Coalition for People in Need N/A 217-345-5099
Embarras River Basin Agency 217-500-3120/217-923-3113
Salvation Army 217-234-3915

**townships and churches are sometimes willing to help people in need