Troubleshooting

The first troubleshooting step is to make sure there is nothing blocking the path between the CPE (Customer Premises Equipment) outside and the tower site from which they receive their signal.

Here are four Quick Troubleshooting Tips – try Internet after each step:

1. Unplug router from electrical outlet for 30 seconds and plug back in. (Try Internet)

2. Restart computer. (Try Internet)
Make sure to completely shut down the computer.

3. Unplug CPE power injector from electrical outlet for 30 seconds and plug back in. (Try Internet)    This is the white box that has two cables going in to it. It also has a property of Coles-Moultrie sticker on it.

4. Try to bypass your router by removing the cable from the back of the router from the internet port, and inserting it directly into the back of the computer. (Try Internet)
This is probably a blue wire that goes into the back of the router.

If you continue to experience problems, please call our office Monday through Friday, 7:30 am to 4:30 pm. We will gladly assist you in taking care of the problem. However, if it is after these hours, please leave a message and we will get back to you as quickly as possible.